Frequently Asked Questions

We offer a collection of baskets, bags, jewellery, home goods and other thoughtfully made pieces.

Many of our pieces are handcrafted by skilled artisans using traditional and contemporary techniques.

Because handmade pieces are individually made, slight variations in colour, texture, shape, pattern and dimensions are natural and part of their character.

Care depends on the material and construction of each product. We recommend keeping natural-fibre pieces dry and gently dusting them with a soft cloth or brush.

Please contact us if you need care instructions for a specific product.

Yes. We ship worldwide.

Depending on the destination and order, we may ship through Ghana Post, DHL, FedEx, USPS, Canada Post or other postal and courier partners.

Delivery times vary depending on the product, destination and shipping method.

Custom baskets typically take approximately 2 to 5 weeks to weave and ship, depending on the size, design and quantity of the order.

Other products may have different preparation or production timelines.

Once your order has been completed and dispatched, you will receive a shipping confirmation email.

Tracking information will also be provided where available.

Shipping costs depend on the destination, package size, weight and selected carrier.

For larger pieces, couriers may calculate shipping based on volumetric weight, which takes the dimensions of the package into account.

No. Unless otherwise stated, customs duties, import taxes, tariffs and other charges imposed by the destination country are the responsibility of the customer or recipient.

These charges may be collected directly by the courier, postal service or customs authority.

International shipments may occasionally experience delays due to customs processing, courier operations, weather or other circumstances outside our control.

If your tracking has not updated for an extended period, please contact us with your order number and we will assist with following up.

Yes. We work with retailers, boutiques and other wholesale partners internationally.

Please contact us with information about your business, location, products of interest and estimated quantities.

Trade pricing may be available for interior designers, stylists, architects, hospitality professionals and other design professionals.

Pricing depends on the product, quantity and project requirements.

Yes. We work with interior designers and other creative professionals on both individual pieces and larger projects.

Yes. We accept orders for hospitality, residential and commercial projects.

Depending on the project, we can explore custom designs, coordinated collections and larger production quantities.

Minimum quantities may vary depending on the product or collection. Please contact us to discuss your requirements.

Yes. We accept custom requests across selected product categories, subject to design and production feasibility.

Depending on the product, customization may include:

• Size and dimensions
• Colours
• Patterns
• Shape
• Design details
• Quantity

Please contact us with your preferred dimensions, colours, quantity and any reference images or design ideas.

We will review your request and confirm what is possible.

Custom baskets typically take approximately 2 to 5 weeks to weave and ship.

The exact timeline depends on the size, complexity, design and quantity of the order.

Please contact us as soon as possible if you need to make a change.

Because custom pieces are made specifically for your order, changes may not be possible once production has begun.

Yes. Once your order is completed and dispatched, you will receive an email confirming shipment along with tracking information where available.

Yes. We accept larger orders depending on production capacity and your required timeline.

Please contact us in advance so we can discuss quantities, production and shipping.

Yes. We welcome thoughtful collaborations with designers, brands, businesses, creatives and organizations.

Please contact us as soon as possible if you need to cancel an order.

Cancellation eligibility will depend on whether production has begun or the item has already been dispatched.

Please include your order number and a brief description of your enquiry so we can assist you as quickly as possible.

You can reach us through the Contact page on our website.

For custom, wholesale or trade enquiries, please include as much information as possible about your request, including dimensions, quantities and preferred timeline.